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By submitting for a quote, you are agreeing to be bound by Mango Island’s Terms and Conditions of Use. If you do not agree with any of these terms, you will not be able to purchase a commission from Mango Island. 

1. Quotes

• All areas of quote form must be filled out properly in order to have the inquiry considered.

• Client must be age 18 or older

• No NSFW reference artwork.

• Minimum two view character reference must be included with quote form, the minumum views must feature the front and back of the character. More views on your reference will result in a more accurate kigurumi. After down payment a kigu mock up is included in the price, featuring a front and back view of what your kigu will look like. If you would prefer to create your own kigu mockup art you are more than welcome to.

• Quote prices are subject to change and are valid for 30 days from date issued.

• Quote does not guarantee a spot in the current queue.

• After quote is issued changes to character or design may incur additional fees.

• Mango Island does not guarantee delivery for any specific dates, such as conventions, unless it is a specific circumstance, ie: an auction where a certain limit yields a guaranteed convention pickup.

2. Payment

• We require a 50% down payment of your quoted price in order to add you to our queue.

• Down payment is non refundable.

• Payment must be made in three (3) days of Mango Island sending you an invoice. If payment isn’t received within in the allotted time your place in the queue will be forfeit.

• Payment options included: Paypal, Dwolla, or Square. Please inform us which option you’d prefer on the quote form.

• Remainder of payment plus shipping due before item is shipped.

• If final payment is not made within 30 days we reserve the right to sell the completed item as is, through our webstore. 

3. Product

• All kigurumis (kigus) are made to order and sized to fit you. Please include proper measurements on your quote form. 

• Kigus are meant to be baggy pajamas, if you prefer a tighter or specific fit please let us know in the quote form. ei. longer arms, lower crotch, or large cuffs etc.

• A form fitted kigu is not something we specialise in, our kigus are meant as lounge wear and are supposed to be baggy, so we are unable to offer this option.

• Works in progress (WIP) photos are normally shared on social media such as our twitter or tumblr. Please check these locations for updates and feel free to ask us there for any updates. Be aware we are often working hard and responses may be slow.

• If you do not want your kigu posted on social media because it’s a secret or a present please let us know on the quote form.

 

4. Revisions and Repairs

• All work has a 30 day warranty after date of delivery. Past 30 days we cannot take back any kigus for repair without a fee.

• Warranty covers defects in material and workmanship and does not cover normal wear and tear or incorrect sizing due to incorrect sizing information provided on quote form.

• If you must return a kigu please return it freshly washed. If your kigu arrives unwashed we will charge you a $50 washing fee to wash your kigu before we can repair it.

• All return shipping costs are the responsibility of the client as well as the shipping back to the client after any repairs.

5. Terms 

• We reserve the right to post any photos that you may take of our finished product to our various social media and any Mango Island websites.

• We are not liable for any damages or injuries you may sustain from our products.

• We do not share your personal information with outside parties.

• Anything agreed to in writing by both Mango Island and the client, including emails, is considered a binding contract.